Refund Policy

Before work begins

You may cancel for a full refund before SharkSocial begins work on your order.

After work has begun

Refunds may be reduced by the reasonable value of work already completed. We will explain any deduction and refund the undelivered portion.

After personalized deliverables are delivered

Change-of-mind refunds are generally unavailable after personalized deliverables have been delivered. If a deliverable materially differs from the purchased package, SharkSocial will correct it within the package’s revision scope or provide an appropriate refund for the affected item.

Failure to deliver

If SharkSocial cannot provide a purchased deliverable, the customer will receive a refund for the undelivered portion.

How to request a refund

Email support@mysharksocial.com with your name, order number, purchased package and reason for the request. Approved refunds are returned to the original payment method. Processing generally takes 5–10 business days after approval, though financial institutions may require additional time.

Duplicate charges will be refunded after verification. Please contact support before filing a payment dispute when practical, but nothing in this policy limits legitimate chargeback rights.

No results-based refunds

SharkSocial guarantees listed deliverables, not followers, views, engagement, leads, sales, revenue, advertising performance, platform approval or account growth. A failure to achieve a preferred platform or business outcome does not by itself make delivered work defective.