Terms of Service

1. Eligibility and company information

You must be at least 18 years old and able to enter a binding contract. SharkSocial is operated by Kallies LLC, 312 W 2nd St, Unit Num A4673, Casper, WY 82601, USA.

2. Services

Profile Reset provides an audit, bio and CTA rewrite, positioning recommendations, 10 content ideas, a 7-day posting roadmap and recorded walkthrough.

Content Engine includes Profile Reset plus a 30-day content calendar, 20 hooks, 10 short-form scripts, caption and CTA templates, competitor analysis, platform recommendations and one revision.

Growth Launch includes Content Engine plus five edited short-form videos from customer footage, three advertising creative concepts, paid-social campaign setup, audience research, setup in the customer’s advertising account, 14 days of optimization and a final report.

3. Delivery and customer cooperation

“Delivery” means sending digital files or access instructions to the email address supplied at checkout or making them available in a customer portal. Timelines begin after payment and receipt of a complete questionnaire, required source material and authorized account access. Customer delays pause the timeline.

You must provide accurate information, timely feedback and usable materials. Platform review, account restrictions and delayed permissions may affect campaign launch timing.

4. Revisions

Profile Reset includes no revision except correction of a material mismatch. Content Engine includes one consolidated revision request. Growth Launch includes that revision and reasonable corrections needed to make its additional deliverables conform to scope. Requests that materially change the original brief may require a separate quote.

5. Customer materials and permissions

You retain ownership of materials you submit. You grant Kallies LLC a limited, non-exclusive license to access, copy, edit, format and process those materials solely to provide the purchased services. You represent that you own or have permission to use all submitted footage, music, logos, claims and other content, and that our authorized use will not violate another party’s rights.

6. Rights in deliverables

After full payment, you may use the final custom scripts, plans and edited videos for your business and social-media marketing. SharkSocial retains its pre-existing methods, templates, tools and general know-how. Third-party assets remain subject to their own licenses. Drafts and unused concepts are not transferred unless stated in writing.

7. Advertising

Advertising spend is not included and is charged separately through your own advertising account. You are responsible for platform fees, account standing, offer compliance and factual support for advertising claims. Platforms may reject, restrict or remove campaigns.

8. Deliverables—not results

SharkSocial guarantees only the specific deliverables listed in the purchased package. SharkSocial does not guarantee followers, views, engagement, leads, sales, revenue, advertising performance, platform approval or account growth.

SharkSocial does not sell, purchase or deliver artificial followers, likes, views, comments, reviews or other forms of inauthentic engagement.

9. Payments, taxes and additional work

Package prices are one-time charges in U.S. dollars. Applicable taxes may be added at checkout. Payment processors may apply lawful currency-conversion or bank fees outside SharkSocial’s control. Out-of-scope work requires your approval and a separate charge.

10. Cancellations and refunds

Refunds and cancellations follow the Refund Policy. Delivery timing follows the Delivery Policy.

11. Prohibited use

You may not use deliverables for unlawful, deceptive, infringing, discriminatory or abusive activity; impersonation; fraudulent claims; artificial engagement; unauthorized automation; malware; or violations of platform rules. We may refuse or stop work involving prohibited conduct and will address any refund under the Refund Policy.

12. Disclaimers and limitation of liability

Services are provided with reasonable care but, to the maximum extent permitted by law, without warranties about business or platform outcomes. To the maximum extent permitted by law, Kallies LLC’s aggregate liability arising from an order will not exceed the amount paid for that order. Kallies LLC is not liable for indirect, incidental, special, consequential or punitive damages. These limits do not apply where prohibited by law.

13. Indemnification

You agree to defend and indemnify Kallies LLC against third-party claims arising from materials you supplied, your unlawful use of deliverables, your advertising claims or your breach of these Terms, except to the extent caused by Kallies LLC’s own unlawful conduct.

14. Governing law and disputes

These Terms are governed by Wyoming law, without regard to conflict-of-law principles. Any court proceeding must be brought in a court with jurisdiction in Natrona County, Wyoming, unless consumer law requires otherwise. No mandatory arbitration provision is imposed here; any future arbitration or class-action waiver should be drafted and approved by qualified U.S. counsel before use.

15. General terms

If a provision is unenforceable, the remaining provisions stay effective. Failure to enforce a term is not a waiver. We may update these Terms prospectively by posting a new date; the terms presented at purchase govern that order.

16. Contact

Kallies LLC d/b/a SharkSocial
312 W 2nd St, Unit Num A4673
Casper, WY 82601, USA
support@mysharksocial.com