Support

How can we help?

Email our team for help with your order, delivery, revisions or billing.

Before contacting us

Include your name, order number, purchased package and a short description of what you need. If a delivered file appears incorrect, explain the issue and identify the affected item.

Contact support

support@mysharksocial.com

We aim to respond within one business day. Never send social-media passwords or payment-card information by email.

Billing issues

For a duplicate charge or refund request, include the order number and transaction date. Contacting us first may allow a faster resolution, but it does not limit any legitimate dispute or chargeback rights.